Driveshaft SeaDoo Spark Quality Driveshaft Problems - Sea-Doo Spark Forum
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post #1 of 94 (permalink) Old 07-09-2014, 08:44 PM Thread Starter
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Default Driveshaft SeaDoo Spark Quality Driveshaft Problems

I would like to start this post to share with other owners and prospective buyers the major problem I and others have had with brand new SeaDoo Sparks and the actions of BRP to address it. I welcome any comments, especially from BRP addressing it. I am not alone, search forums and google it for yourself.


So here is what happened:


We purchased a 2-up 90 HP in May 2014 from a dealership on a huge lake in NH. We got it on the water on 10 June 2014. On 28 June 2014, with 13 hours on the Spark, it lost thrust while going 30 mph and the engine just revved. It idled fine, but with any throttle it just emitted a high pitched whining noise (shaft spinning noise), and no propulsion. So I brought it to the dealer the next monday, 30 July 2014.


The Dealer calls later that day and says: The spline where the driveshaft and imeller shaft meet is shredded. To replace it they must disassemble the engine and half of the Spark, order a bunch of new parts and tons of labor for $8,000! - Holy Crap!!! - But it's under warranty, it's just that BRP hasn't hasn't authorized us (the dealer) to start repair and when they do we will have to wait for parts.


The dealer recommended I contact BRP Customer service to complain and speed up process.


So we called BRP Customer Service that day – Reply: We are sorry for the inconvenience, but oh well. - Requested to speak to Supervisor – Ok, someone will call you back tomorrow – No one called back from BRP.


1 July, 2014:


Dealer called – Sorry BRP still hasn't authorized a repair.


Called BRP again - We are sorry for the inconvenience, we will attempt to get you back on water soon and here is a claim # for you. - Requested to speak to Supervisor again – Ok, someone will call you back tomorrow.


2 July -7 July 2014


Called BRP daily after no returned calls. Same story.


7 July, 2014:


Dealer calls – BRP has verbally authorized repair, but they need at least 5-10 business days to engineer a new part and determine a cheaper method to repair. The Dealer told me his dealership had sold 30 sparks so far, 2 have come back already for this problem (a few weeks into NH's short riding season).


Called BRP – We are sorry for the inconvenience, your claim has been elevated to the Senior Customer Service Rep and they will contact you by tomorrow.


Emailed Steve the “After-Sales Social Media & Tech Support Team Lead at BRP” on the GreenHulk forum, explaining my situation and asking for assisstance. He replied: We are sorry for the inconvenience, I will investigate your claim and see if I can help resolve it.


8 Jul7, 2014:


Called BRP – Wife spoke to customer service, asked again to speak with someone who could answer questions. BRP stated your claim has been elevated to the “Third Tier” Senior Customer Service Rep and they will contact you by tomorrow.


9 July, 2014


Steve from BRP called, I looked into your claim and it has been elevated to the Senior Customer Service Rep and they will contact you soon. - Thanks Steve, I heard that a few times already


Dealer Called – We are still waiting on BRP!


Now Waiting....




So here I am, sharing my story. I will update as it unfolds. (Of course it unfolds in the middle of riding season)


I have researched online and this is happening to others, some I have chatted with and they are going through the exact same things with BRP. I am not trying to bad mouth SeaDoo, I understand problems can happen but I do believe a company should stand behind what they build and sell to us.


And think about this, the Spark driveshaft appears to be cheap and prone to fail, so BRP will redesign and replace those that fail under warranty - BUT if your driveshaft lasts more than a year and then goes out you are screwed after warranty - Maybe a recall or extended warranty should be called for here.
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Last edited by NHSpark; 07-09-2014 at 08:46 PM. Reason: Grammar and spacing
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post #2 of 94 (permalink) Old 07-10-2014, 06:16 AM
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You are probably best served if you Post to Facebook and Twitter, daily recaps every single day. It will have to be addressed. Potentially thousands of people will see your posts and their view of the company will matter.
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post #3 of 94 (permalink) Old 07-10-2014, 07:55 AM
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Please keep us updated


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post #4 of 94 (permalink) Old 07-10-2014, 08:12 AM
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Scary..
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post #5 of 94 (permalink) Old 07-10-2014, 10:22 AM
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Sounds like they are just passing around the bomb. I would try to get in touch with BRP through facebook since they have a specific department that is dealing with issue inquiries. BRP even has an account on this forum.
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post #6 of 94 (permalink) Old 07-10-2014, 10:28 AM
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@NHSpark here you go. Give these a try. Steve is the guy that has been talking with us on here. Hopefully you get everything worked out. Keep us posted.

https://www.seadoospark.org/forum/mem...2-brpcare.html

Steve
Customer Satisfaction, Social Media / Dealer Tech Support Team Lead

https://www.facebook.com/SeaDoo

http://www.brp.com/en-ca/customer-service

https://twitter.com/BRPcare/with_replies

Customer Support: 888.272.9222

Last edited by GizmoK; 07-10-2014 at 11:16 AM.
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post #7 of 94 (permalink) Old 07-10-2014, 10:48 AM
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I agree...Social media is the way to go to get their attention. Scream LOUD and help all of us!!!!!!
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post #8 of 94 (permalink) Old 07-10-2014, 12:32 PM Thread Starter
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Update:

So SeaDoo Senior Customer Service Rep calls my wife today and states that the part to repair it will not be ready to ship until the 18 or 21st of July, because it is still being remanufactured!!!

When asked if SeaDoo plans to make a recall he said condescendingly: "I cannot comment on that... but you can read between the lines" ????
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post #9 of 94 (permalink) Old 07-15-2014, 07:54 PM
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I heard about a drive shaft issue from someone else too. Geeze $8,000 repair if it wasn't under warranty? thats more than a new Spark. If this happens to me after warranty is up I'll do what I have to do fix it myself LOL!

This has to be so frustrating for you. I'm sorry. Good luck. Keep us posted.



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post #10 of 94 (permalink) Old 07-16-2014, 08:19 AM
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Why can't you have it replaced with a brand new one? Is it against their policy? I would been mighty pissed...
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