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Discussion Starter · #1 ·
So my spark had 1 minute on it when I purchased it on June 24th, 2014. Took it out and let it idle for a minute and a half. Jumped on it, slowly took off made it 30 seconds before the motor died and would not restart. Took it in and guess what "low compression" on a cylinder. So first off took the dealer 2 days to even look at it to see what was wrong and when they did finally have an answer they had no idea of when It can be fixed. The date is now July 19th and still no Spark. They told me that they would be replacing the whole motor which they said they shipped to my dealer on July 2nd. Funny thing is I wanted a date of when the motor would be in and how long it would take to drop it in. They could not get an answer from BRP. I made them call daily for a week and all of a sudden BRP just says they want to get me a new one instead.. I asked when that could happen and they replied they dont know but they are working on it. That was the middle of last week. So Monday my salesman calls and says they are working on finding one but dont have a date or any idea of when I will get it????? Funny same story different day. WTF I cant believe they must have first off lied to me about the replacement engine being shipped because the dealer ship still doesn't have it?? And number two if you have a problem with a BRP product apparently they don't give a **** when the problem gets taken care of. One of the funny parts of all of this is My wife is a Polaris Dealer (family owned). They all told me don't buy a watercraft because all they do is blow up... I didn't listen and 30 min after showing off my new toy I was back having her mechanic check out why the engine died and wouldn't restart. So far looks like most of these are fairly reliable but my point is BUYER BEWARE... BRP doesn't give a **** how long it takes to fix a problem. Even when they know its a Polaris Dealer that now has great ammo on what to tell people what we think about BRP. Polaris would have not let this happen ever. If a product was DOA they would have had a new unit to me in 1 week tops. If they were slow to take care of it. My wife's dad the (owner) would have raised **** daily until he had an answer for his customer. So yesterday I was sick of waiting for the dealer to do something so I called BRP. There customer service lady told me the head guy in her dept. was the one handling my issue. He was at lunch and would call me back as soon as he got back.. Never happened no call and once again no one that cares. Any way I am going to get my money back tomorrow from the dealership. BRP is a bullshit company in my opinion. ITS BEEN 1 Month next week.... Tell me what you think. Its my first BRP product is this how they handle all there issues??
 

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All I can tell you is my dealer in Vancouver, WA has handled my (minor) warranty issues by calling BRP first thing in the am, and then w/ resolution by close of business, other than a bilge plug (Stripped) BRP has replaced my "fender bumpers" (lightly used but, used and broke none the less) as well as "LH engine access cover" (even though the cover apparantly wasn't under recall), they even gave me a $100 gift card for not having the machine washed /warranty paperwork filled out / prepped (and battery hooked up) for delivery as promised (I had to bring the machine back)..and I got a NEW spare tire/wheel for my new trailer literally under cost for that $100 gift card in exchange :). I've been pleased, the handlebar fix will be next, probably in the offseason so we'll see how BRP does on this massive safety issue.

You should have been given a new unit in exchange for yours and maybe $100~ in credit for your trouble, let the dealer and BRP know, factually, logically, calmly and IN WRITING. (courtesy copy each other) Bet you'll get a positive response.
 

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1 minute doesn't make sense, the machine should have been thru pre delivery so it should have had more than that on it. When I went to pick up mine the guys we at the ramp still riding it. Had a half hr. I worked in a motorcycle shop and all our new bikes had 50 or so kilometers on them before the customer got it. Did it have oil in it? Should be checking t even if it was just from the dealer
 

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My dealer has been great, and my warranty issues have been dealt with very quickly, and with concern for my making the most out of the summer. I hope it turns around for you.
 

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having a dealer that goes the extra mile for you make all the difference in the world, sometimes the best price isn't the best deal, I don't know the situation you are in, if you bought on price? reputable dealer? etc. but if everyone is buying on price dealers can't afford to "help people out" when they run into problems. I am sure there are dealers that charge a premium for new units and still nickel and dime people on the extras, but if the customers are getting the help they need then its not a problem for most. But to have a dealer charge a premium and not do what they can for you is frustrating!
 
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