[jlds913]

So I got my letter in the mail to go and have the handlebars replaced. Ski only has 2hrs on it. I have to drive 80 miles one way to have them fixed. Is Sea Doo offering reimbursement for travel? This should have been fixed before it left the dealership.

 

[chaydizzle84]

Yeah thats a little to close man. Especially this far into the year. They should have dealt with that before selling it. Its not like the recall just came out ya know. If it makes you feel any better, ive had mine since June. Still have not got any paper work and cannot get the dealer to call me back to see if mine is affected.

 

[jlds913]

Ya I have yet to make my first payment on it. Im not sure if should get with the dealership or just call Sea Doo. Me being a tech myself there is no way I would have let that unit leave my shop without fixing the recall first so the customer could just enjoy it and not have to worry about bringing it back.

 

[Neptune]

They should definitely reimburse your travel expenses if you have to travel that far. I don't know if they will, but it seems reasonable. Kinda a crappy way to start your Spark ownership, but at least once its done you'll be in the clear.

 

[jlds913]

Is there any way to tell if it was done before it left? Just want to make sure before I start asking

 

[RIPLER]

I bought my first spark before the recall and the parts just arrived. I'm waiting for a new seat to come in since the release lever it broke and it's molded into the seat bottom so the whole seat needs replaced. I have about 1 1/2 hour drive to my dealer. I put a deposit on my second spark at another dealer 3 hours away and then the recall came out and he wasn't allowed to deliver the spark until the handlebars were fixed.

 

[jlds913]

Called the dealer yesterday and service was just to busy to speak with me. Is there any way i can look at the bars and tell if they are updated? What is the difference vs the recalled set? Im sure they can pull it up by the hin if someone would answer the phone. If the recalled bars are still installed I feel they should pay for travel as this is something they knew about before I picked it up ( excatly a month ago) now if it was something I caused then I would have no problem paying for fuel.

 

[serpent710]

I was under the understanding that if the ski was on the recall list they could not have sold it. Hence why Rippler can not take his ski home. You may have bought it before they were aware of it being on the list or they are like most places down here and just don't care as long as they get paid. My .02

 

[doneuald]

I waited 4 months for my sparks, got the call to come pick them up, got another call 8 hours before going on the 9 hour drive to get them that brp told them not to release them before the recall handlebars was completed. I wish I had an 80 minute drive. I got yhem and they're great. I do have a dealer in town but because I didn't buy them from him ( he couldn't get anymore to sell me) I'm really high on his priority list if I have trouble so I'm not real confident with him. We'll see

 

[jlds913]

Just spoke with my dealer and sea doo. Dealer said it not their fault they did not have the parts in stock when i was sold. Sea Doo said not there problem I have to drive 80 miles.

 

[seaking]

Is there any way to tell if it was done before it left? Just want to make sure before I start asking

The best thing to do is to ask IMO. At least that way you also know for sure and they just might have paper work or something to show that it actually did have the work done.

 

[jlds913]

Sea Doo can pull up your ski just by your name. Mine has not been repaird and is less that a month old today by 3 days. has 2hrs ride time on it. I ask the dealer about letting a faulty ski leave their show room knowing that it has a safety issue and his reply was "well with no parts how would we have fixed it when it left"? This dealership was really good to me on the sales side awesome service and quick with paper work but their service dept. needs some work. Genes Powersports in Baytown Tx is where I went and like I said great sales team but service dept needs a attitude adjustment.

 

[Wrench4fun]

Just spoke with my dealer and sea doo. Dealer said it not their fault they did not have the parts in stock when i was sold. Sea Doo said not there problem I have to drive 80 miles.

If the recall came out before you took delivery of your Sea doo then they should have never released it to you! That is the dealers fault, when there is a safety recall involving a unit there is a suppose to be a stop sale order in place, they are not suppose to sell or deliver units involved in the safety recall until they are repaired.

I understand your point about having to drive at your expense to get it repaired but how does a company deal with it? I can see this as opening a can of worms, I live 15 mins from my dealer but since I need to bring it in I tell them I keep my machine somewhere that is a 2 hr drive away, that added cost to the company will make them less profitable and they will look to recoup those costs, how do you think they will recoup those costs? well one way that comes to mind pretty quick is raise the price of the machines they sell! Sorry, I am not trying to rub salt in your wounds!

similar situation, I had a co-worker that complained about being on call and having to drive in to work to handle the call and thought that since he had to drive a half hour further than another co-worker that he should get more money for the call all my boss said was move closer so you don't have to drive as far! I had to laugh to myself because as much as my co-worker wouldn't have liked to hear that it is true, my boss can't control where people live they make a choice of where they want to live! Our calls are paid from the shop to the site and back to the shop, they don't get paid travel time from their home to work.

 

[jlds913]

I agree with you. Like I said they should have fixed the ski before they let it go. I spoke to the dealer again to a new service person and told them what was going on. He said he was sorry for the trouble and assured me that if I could get it to him tomorrow before noon he would make sure and put a tech on it asap he had the part set aside for me ready to go. So with that being said I will just bring it to them and forget about the drive. This guy being just a little nice changed my out look on what is at hand. Genes Powersports has some good folks runnig the place so I guess I will just suck it up and drive down there. Hey maybe even buy some goodies while im at it.

 

[Wrench4fun]

I agree with you. Like I said they should have fixed the ski before they let it go. I spoke to the dealer again to a new service person and told them what was going on. He said he was sorry for the trouble and assured me that if I could get it to him tomorrow before noon he would make sure and put a tech on it asap he had the part set aside for me ready to go. So with that being said I will just bring it to them and forget about the drive. This guy being just a little nice changed my out look on what is at hand. Genes Powersports has some good folks runnig the place so I guess I will just suck it up and drive down there. Hey maybe even buy some goodies while im at it.

yes, it sucks when you have to make the trip but its all part of ownership, the best thing you can do is build a relationship with your dealer where they will want go out of their way to help you! you don't want to be that guy that everyone tries to avoid!

 

[RunItTwice]

My dealership has been nothing but friendly, knowledgeable and accommodating for me. I have responded in kind, with nothing but gratitude and thankful behavior. This dealership will be getting my business in the future for sure, and I recommend them to all the locals.

It's a shame more businesses can't take a lesson here.

 

[jlds913]

Gene's really is a great place. Super nice and really fast on paperwork. Guess you just get a bad apple in the bunch no matter where you go.