I've been a big supporter of the Sea Doo Spark since it came out. I have sent four friends who were not into PWC, out to purchase Sparks all with Sea Doo Move trailers. Sea Doo promotes like **** through Facebook, and I've always posted positive responses to people who were either looking to purchase one or people who bash it. Previous to the Spark I've basically had all Yamaha products, and was always told how Sea Doo reliability is on the iffy side, and that their customer service is terrible. I hate to say it, but those people were right. I had a poor experience when I first bought it, but that was the dealers fault... They didn't install my boarding step, and never gave me my fire extinguisher, etc that was paid for. This dealer was out of state, so I couldn't just drive back, so I contacted Sea Doo when I first purchased the Ski seeing if they would help work something out with getting the step installed, they basically said pound sand. I brushed that tiny issue off and didn't let it effect how I thought of the brand.
Within the first few hours on my Spark, the handle bars started to have alot of play in them, and thoughts of them breaking off were always in the back of my head. I contacted the dealer, and Sea Doo a few times about my concern, and they said they have to break in order for them to be replaced.... Yikes... Possibly cause inquiry or death to someone, then we will repair it... Awesome.
Over this past weekend, during a turn the steering completely stopped working, causing me to fly off and smash my head and body on the front of the ski. Luckily no major inquiry, just bruises, cuts in my mouth, and a shoulder and back that ache like ****. The Ski didn't hit anything either which was a plus I suppose... My bars didn't break, something in the steering broke... After that happened, I realized someone is going to get killed on one of these. During a different situation, my issue could have easily killed someone. The fact the replacement bars are cracking off still, and I would bet I'm not the only person who has had the steering completely fail. Sea Doo needs to engineer a better solution, and if someone gets killed over the issue I've had and I didn't speak up I would feel awful.
I contacted Sea Doo, and told them I would be a fool to ever get back on this thing, even with whatever part failed replaced, as it will just happen again. I'm an engineer so I might look at things different than the average consumer who doesn't understand the mechanical aspects. I tried to possibly work out some deal, where they could have given me a fair trade in for my Ski, and I would have paid more for a ski that has been in the market place for awhile with no known faults that will end up seriously inquiring or killing someone. They basically told me to pound sand and contact my dealer to have them look at it for the warranty...... They didn't care when I tried having my bars replaced when they were loose, they wanted them to break to even do anything, and now the thing has a major fault and they just want to replace it with the same part.... I've owned many skis over the years and this is the first major fault I've ever had, and BRP by far has the worst customer service in any industry. My dealer was closed on Mon, so I dropped it off yesterday, and they are back logged with warranty work.. (Shocker?) so it will be 10-12 days before they look at it....
Be careful out there....
Within the first few hours on my Spark, the handle bars started to have alot of play in them, and thoughts of them breaking off were always in the back of my head. I contacted the dealer, and Sea Doo a few times about my concern, and they said they have to break in order for them to be replaced.... Yikes... Possibly cause inquiry or death to someone, then we will repair it... Awesome.
Over this past weekend, during a turn the steering completely stopped working, causing me to fly off and smash my head and body on the front of the ski. Luckily no major inquiry, just bruises, cuts in my mouth, and a shoulder and back that ache like ****. The Ski didn't hit anything either which was a plus I suppose... My bars didn't break, something in the steering broke... After that happened, I realized someone is going to get killed on one of these. During a different situation, my issue could have easily killed someone. The fact the replacement bars are cracking off still, and I would bet I'm not the only person who has had the steering completely fail. Sea Doo needs to engineer a better solution, and if someone gets killed over the issue I've had and I didn't speak up I would feel awful.
I contacted Sea Doo, and told them I would be a fool to ever get back on this thing, even with whatever part failed replaced, as it will just happen again. I'm an engineer so I might look at things different than the average consumer who doesn't understand the mechanical aspects. I tried to possibly work out some deal, where they could have given me a fair trade in for my Ski, and I would have paid more for a ski that has been in the market place for awhile with no known faults that will end up seriously inquiring or killing someone. They basically told me to pound sand and contact my dealer to have them look at it for the warranty...... They didn't care when I tried having my bars replaced when they were loose, they wanted them to break to even do anything, and now the thing has a major fault and they just want to replace it with the same part.... I've owned many skis over the years and this is the first major fault I've ever had, and BRP by far has the worst customer service in any industry. My dealer was closed on Mon, so I dropped it off yesterday, and they are back logged with warranty work.. (Shocker?) so it will be 10-12 days before they look at it....
Be careful out there....
